For over 20 years, Rick has helped businesses and organisations to develop their employee and customer experience, making their brands more innovative, engaging and competitive. His experience spans a wide range of industries and international markets, with a particular focus on the retail, leisure and healthcare sectors.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.