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Peter Psichogios

Peter Psichogios
Peter Psichogios is the President of CSI International Performance Group whose mission is to help companies create engaging employee and customer experiences. Prior to joining CSI International Peter served as an executive member of one of the largest Instructional System Association companies in the world. In this capacity, he led all the front-end analysis and worked directly with Dr. Ken Blanchard. Peter has been fortunate to work with the who's who of the Fortune 500, helping them deliver innovative learning, engagement and recognition solutions.

How Do You Personalize Your Service Interactions?

The question of “How do you personalize” is equally important regardless of what industry or function you are in. Yes, I believe it is critical...

Have You Ever Had a Customer Service Interaction Where the Person Wanted to Help You But Could Not?

As a customer, I think one of the most frustrating phrases you can hear is…. “I’d like to help you but I can’t.” Now let…

Do You Know The Difference Between Exceptional and Ordinary?

I believe that every Chief Customer Officer, every Chief Executive Officer, and everyone associated with serving a customer has a similar goal of being...

The Most Important Ingredient To Sustainable Success

I read a great article this morning by Edward E. Lawler III in Forbes titled, “The Quadruple Bottom Line: It’s Time Has Come.” I was...

Use The Platinum Rule On Every Interaction

A lot of people, in fact most people, say to cite the golden rule when it comes to customer interactions. The golden rule being, treat...

How To Go From Awesome To Horrific – A True Experience Story

You have to be responsible for the customer’s entire experience, not just the things directly in your control. Let me give you a real example.…

Management is the Problem, Not The Solution

Why would somebody who has been helping leaders all over the world say management is the problem and not the solution? There are certainly exceptions...

I Was Sitting On The Airplane And The Guy Next To Me Said, “What Do You Do?”

Typically, when someone approaches me on an airplane, I put on my Bose headset and smile. However, on this particular flight when the gentleman next...

Nobody Wants To Talk To Your Machine

Yesterday I wrote about the importance of doing nothing. What I meant by that was the importance of taking a moment of time and reflecting...

Hump Day or Enablement Day?

Some people, (I'm sure nobody you know), say, "It's Wednesday. That means its hump day. We are half way there!" For anybody who knows me,...

Loads of Crap or Loads of Excellence?

Most organizations and most individuals all make the same mistake! What is the one mistake that these organizations and individuals make? The mistake is trying…

How Do Two Words Plus Five Words Equal Millions?

It is definitely true, both in my experience as an individual contributor but even more so in my role providing coaching and guidance to...

Customer Centricity Is An Inside Out Proposition

If you want to hit the bull’s eye every time with your customers, you first must enable your associates and have great internal service. To...

Are You Milking Your Own Cows?

We work a lot with global companies who are focused on enhancing their employee and customer experiences. One of the common challenges that we see...

TGIT!

Thank Goodness It’s Today! Before I get started this morning, I wanted to share a funny email chain I saw as a result of Friday’s...

TGIF? No, Thank Goodness It’s Monday!

I have been fortunate to have worked in and helped create company cultures where people are so enabled and so energized that they are...

Customers At The Center of Everything You Do

When you put your internal and external customers at the center of everything you do, you will create sustainable and significant growth. Everybody wants sustainable...

Who Have You Praised Today?

Let’s face it. We are living in a fast paced world, and it seems to be getting faster every day. A wise man once said,...

Customers As Your Sales Force!

I was planning on writing this week. I am working on two books but here I sit in another airplane! On Friday I got a...

Human Resource Professional or Human Remains Officer? (Infographic)

If you had to pick only one of these characteristics or competencies which would you choose that best describes a Human Resource Professional? A. Focuses...

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