Craig Webster

3 Ways Banks Can Boost Customer Satisfaction and Engagement

It’s no secret that the pandemic has condensed years of digital transformation into the last several months, but what does this mean for the future of banking? Juniper Research predicts that the total number of online and mobile banking users will exceed 3.6 billion...

During the Critical Holiday Season, Make Your Customer Communications Stand Out

This year has been simultaneously different and difficult for everyone, both personally and professionally. In the retail world, businesses have had to keep abreast of fluctuating restrictions and the uncertainty of in-person vs. online shopping volume all year. Lessons have hopefully been learned, but...

Selecting the Right Channels for Customer Experience Success

According to Econsultancy and Adobe’s Annual Digital Trends report, B2B companies identified customer experience (CX) as the single most exciting opportunity for 2020, ahead of areas such as content marketing, video and social. That opportunity has only been heightened during COVID-19 and resulting lockdown,...

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