Corey Leonard
Corey Leonard
Corey Leonard is a Business Development Director for Coordinated Systems. Corey has dedicated his career to building strong, long lasting relationships within partner channels bringing people and technologies together to improve the customer experience within the contact center industry. Corey is very passionate about Workforce Optimization (WFO) / Workforce Engagement Management (WEM) and how people, process and technology are used in today's leading cloud contact center environments.
WFO/WEM Enabling CRM Improves Contact Center Performance
We all use several different applications in our workday. Perhaps too many. For contact center agents and managers, continually having to switch between apps...