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Cooper Ambjorn-Olsen

Cooper Ambjorn-Olsen
Cooper is a Sr. Account Manager for Concentrix Analytics. She has 10 years’ experience helping Financial Services clients use customer insights to develop and execute CX strategies that increase customer satisfaction, retention, and loyalty while recognizing improved profitability and efficiencies in spend. Cooper has deep experience with a variety of quantitative and qualitative research tools, approaches and methodologies.

Looking at the BB&T-SunTrust Merger Announcement – Customer Experience at the Center of a Big Deal

There is an old adage that says if you don’t like the weather, just wait - because it will change. I feel as if...

Ease and Effectiveness in Banking: What Matters Most to Customers?

There are Three E’s that you might read about in business literature related to Customer Experience: Effectiveness, Easiness, and Emotion. The best brands in...

From What, to Why and How – Banking on Customer Experience

About 10 years ago, when I took my first banking role with “CX” in the job title, I was constantly answering the question, “what...

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