Colin Shaw
Colin is an original pioneer of Customer Experience. LinkedIn has recognized Colin as one of the ‘World's Top 150 Business Influencers’ Colin is an official LinkedIn "Top Voice", with over 280,000 followers & 80,000 subscribed to his newsletter 'Why Customers Buy'. Colin's consulting company Beyond Philosophy, was recognized by the Financial Times as ‘one of the leading consultancies’. Colin is the co-host of the highly successful Intuitive Customer podcast, which is rated in the top 2% of podcasts.
People in groups invariably produce poor decisions Numerous studies documented here have found that when groups meet up to make a decision, people generally share...
How many Facebook friends do you have? 10? 125? 1000? The number of friends you have on social networks is unlikely to actually correlate to...
Entering into the world of Social Media can be a bit like opening Pandora’s box – there’s a lot of great things that can...
How can you augment your mood? How often do you manually dial up or down different emotions? When was the last time you looked at...
In the age of Social Media, there is some confusion over which platforms, tools and services can be utilised for business, and what is...
Here is a great insight into how a large consumer facing organization has planned, built and implemeted a Social Media program. This is a essential...
You may like to think that you chose the juicy, succulent surf ‘n’ turf because that’s what you felt like having…but can you honestly...
Ever wondered what all these gurus, brands and organisations are doing on Twitter? Everyone has an end goal for using Twitter as a marketing...
Jon Picoult can. The Founder of Watermark Consulting compared the stock performance of companies with Forrestors Customer Experience Index to demonstrate how Customer Experience investors...
Bruce Temkin comments on a report over at Customer Experience Matters about the concept of Cognitive Fluency, an encapsulated by the idea that :...
CNN have the full list of the 2010 Top 100 Best Companies to work for. The message here is Happy people give you Happy...
< Customer advice service Consumer Direct has released details of the top complaints from 2009 with second hand cars topping the list for the...
Director Kevin Smith had a rather unfortunate incident flying on Southwest Airlines, where he was kicked off the plane for (as he tweeted) being...
Richard Tait has started blogging again at Winning Customer Experiences, and restarted his blog with the question ‘What exactly is “Customer Experience?” I replied with:…
Guest post by Zhecho Dobrev Management may plan one thing but different employees approach issues differently Has it happened to you! You approach one employee…
Facebook, Amazon, eBay, Twitter, Wordpress. The biggest brands on the web all allow people to ‘publish’ in some form. Whether that is in the...
Forrestor is recalling its troops. After a number of years in the social media space and highlighting how to be a ’social’ business, Forrestor has released...
The rise of customer engagement through social media has brought into question the “old” concept of customer loyalty. The opt-in nature of social media,...
Over at the eConsultancy blog, Graham Charlton has compiled a great compendium of topical Customer Experience statistics that you should find interesting. There is...
Sometimes an organisation needs to completely restructure. Sometimes a department needs to know how to streamline a customer service process. Sometimes, the shop just needs…
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