Colin Bates

Your Brand Can Create Value in Your Customer Relationships

Colin Bates -
The value of brands When I'm rushing through the supermarket, doing my grocer shopping, I grab the brands I know and trust. These brands help me save time. Other brands help me, too, by giving me peace of mind when I make more expensive purchases....

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Build everlasting customer relationships with the world's favorite CRM

Connect with customers across channels using Zoho's omnichannel platform that integrates with 45+ apps & 500+ popular app extensions, including G-Suite, Office 365, MailChimp, Zendesk & more. Get a 15-day FREE trial now!

Best Practices to Prove the Business Value of Customer Experience

CustomerThink’s research finds just 19% of CX initiatives can show tangible benefits. Due to the COVID-19 crisis, the ROI issue is now front and center with CX leaders. Learn the best ways to prove the business value of CX, including ROI advice in customer feedback, customer service, and CX infrastructure.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

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