Home Authors Posts by Christina McAllister

Christina McAllister

Christina McAllister
Forrester Research
Christina is a senior analyst at Forrester Research, focusing on the technologies transforming customer service & CX outcomes. Her research covers digital customer service platforms, AI-infused agent desktops, and conversation intelligence. She also explores AI's impact on contact center operations and the agent experience.

Empower Your Agents And Unlock Billions

The Financial Impact Of Ensuring Frontline Autonomy Let’s face it: Customer service — especially the contact center — gets a bad rap. It is usually...

New Posts