Chris Matty

The power of identity resolution in a world without third-party cookies

Chris Matty -
Digital marketing is at an historic moment. Tech giants Apple and Google are using public calls for increased web privacy to make a push to gain control of consumer data. Combined with new privacy regulation led by Europe and apprehension over how COVID-19 will...

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Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.

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