Jannelle Barlow

How to Move Customers from Frustration to Satisfaction

Jannelle Barlow -
It’s more severe than you probably think. The 2020 National Customer Rage Survey found that, when complaining, 58 percent of customers got no or limited satisfaction. It doesn’t take much to imagine that those 58 percent leave the company or will the next time...

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Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

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