Claire Lynam

Why payment data in the Cloud means risk and complexity

Major changes over the last few months have led to a dramatic change in strategies. Adopting permanent hybrid working models for employees has left organisations questioning the need to maintain premised hardware and infrastructure. As a result, they’re looking to downsize their footprint...

Why the digital transformation roadmap has changed for UK Utilities

Moving forward, what's needed to realise the opportunities? The extreme energy industry disruption over the past year has covered regulatory demands to fast track digital transformation projects, improve customer services and meet consumers' demands for more digital engagement. While the general move...

Why CX is now business-critical for insurers

What are the CX priorities for insurers – as the sector emerges from a period of dramatic change and searches for better ways of operating? Leading brands are rethinking their digital strategies quickly, deploying tools and tactics that give them the edge. Courtesy of...

Curing the multi-locational compliance headache

How to enable multi-locational working without breaking compliance Over the last year merchants have faced several waves of unplanned change in the rush to home working. That rapid change broke compliance and presented challenges for many merchants seeking to stay open for business. This...

How to combine crowd-pleasing payment services with rock-solid security

3 steps to balancing payment security and great customer experience Ever had the experience of buying something and feeling shoe-horned into an uncomfortable or unsettling payment process? You're not alone. Customers know what they want — but companies often struggle to provide the right experience....

Give your IVR its ‘rock star comeback’

Every so often, a rock band reinvents itself — and success follows. The same could be true for your IVR ... a technology which is enjoying its re-discovered popularity. Sometimes seen as a 'yesterday's tech', your IVR system may be left to mumble away in...

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