Claire Lynam

How to combine crowd-pleasing payment services with rock-solid security

3 steps to balancing payment security and great customer experience Ever had the experience of buying something and feeling shoe-horned into an uncomfortable or unsettling payment process? You're not alone. Customers know what they want — but companies often struggle to provide the right experience....

Give your IVR its ‘rock star comeback’

Every so often, a rock band reinvents itself — and success follows. The same could be true for your IVR ... a technology which is enjoying its re-discovered popularity. Sometimes seen as a 'yesterday's tech', your IVR system may be left to mumble away in...

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