Chuck Koskovich
Chuck Koskovich
As the COO of TELUS International, I am humbled to be part of a company that shares my values. It's a privilege to work with such a proven and admired Operations team serving a great complement of global clients. I started in this industry as an inbound customer service representative almost 30 years ago, and since then have accumulated more than 25 years’ experience as an operations leader, overseeing and managing a broad range of complex initiatives and companies.
‘Tis the Season: Three Ways Companies Can Meet Their Holiday Hiring Needs
Most companies face hiring and staffing challenges ahead of the holiday season, but the past two years have been especially difficult with the pandemic’s...
Shifting the KPI scorecard: the importance of customer-centricity
The practice of measuring success spans all industries and lines of work. Outlining the metrics of success, or key performance indicators (KPIs), is how most...
Digital enablement for employee enablement: How it will drive the future of CX
This past year sparked once unimaginable changes for all industries as they adapted to new modes of operations amidst the global pandemic. For a...