As the COO of TELUS International, I am humbled to be part of a company that shares my values. It's a privilege to work with such a proven and admired Operations team serving a great complement of global clients. I started in this industry as an inbound customer service representative almost 30 years ago, and since then have accumulated more than 25 years’ experience as an operations leader, overseeing and managing a broad range of complex initiatives and companies.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.