Chuck Koskovich

‘Tis the Season: Three Ways Companies Can Meet Their Holiday Hiring Needs

Most companies face hiring and staffing challenges ahead of the holiday season, but the past two years have been especially difficult with the pandemic’s ripple effect creating the toughest hiring seasons on record. For instance, reports from the U.S. Labor Department indicate nearly 4.3...

Shifting the KPI scorecard: the importance of customer-centricity

The practice of measuring success spans all industries and lines of work. Outlining the metrics of success, or key performance indicators (KPIs), is how most organizations determine whether or not they are on the right track to meet their goals. KPIs can be extremely helpful;...

Digital enablement for employee enablement: How it will drive the future of CX

This past year sparked once unimaginable changes for all industries as they adapted to new modes of operations amidst the global pandemic. For a digital customer experience (CX) provider like TELUS International, which typically has many of its employees in brick-and-mortar facilities, it meant...

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