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Christian Reni

Christian Reni
Christian writes for CustomerGauge about all things Net Promoter and customer experience related. Not content with merely being informative, Christian's aim is to create free-flowing stories that not only enlighten but actively engage readers.

When and how to use relationship and transactional NPS surveys

Starting a Net Promoter program is about improving your customer experience and boosting your customer loyalty, but before you start wowing customers you have...

How to increase your customer feedback: The survey invite

How do you grab the attention of your customers and improve the chances of them doing your customer feedback survey? What do you say...

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