Christian Reni
Christian Reni
Christian writes for CustomerGauge about all things Net Promoter and customer experience related. Not content with merely being informative, Christian's aim is to create free-flowing stories that not only enlighten but actively engage readers.
When and how to use relationship and transactional NPS surveys
Starting a Net Promoter program is about improving your customer experience and boosting your customer loyalty, but before you start wowing customers you have...
How to increase your customer feedback: The survey invite
How do you grab the attention of your customers and improve the chances of them doing your customer feedback survey? What do you say...