Home Authors Posts by Christian Reni

Christian Reni

Christian Reni
CustomerGauge
Christian writes for CustomerGauge about all things Net Promoter and customer experience related. Not content with merely being informative, Christian's aim is to create free-flowing stories that not only enlighten but actively engage readers.

When and how to use relationship and transactional NPS surveys

Christian Reni -
Starting a Net Promoter program is about improving your customer experience and boosting your customer loyalty, but before you start wowing customers you have...

How to increase your customer feedback: The survey invite

Christian Reni -
How do you grab the attention of your customers and improve the chances of them doing your customer feedback survey? What do you say...

New Posts

MarketPlace

Featured Listings

Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.

© 1998-2024 CustomerThink