Home Authors Posts by Chris Taylor

Chris Taylor

Chris Taylor
I've been in customer support for around 10 years starting in Insurance, moving to Travel at Saga Holidays as their Resource Planning and Efficiency Manager. I'm currently at Tyk.io as their Customer Support Manager, at a really exiting time for the business. I've got a level 5 qualification in Managing the Customer Contact & have hosted events in London for Customer Support professionals.

Can we predict the future?

Forecasting is something used widely in contact centres, and it's something I'm surprised not to see more of in the SaaS world, although I...

New Posts