Christopher Martinez

Five Ways AI Can Help Brands Win at Customer Experience

Christopher Martinez -
According to Gartner, 81 percent of businesses compete primarily on customer experience. Whether it is the chatbot giving ridiculously generic answers, the customer service agent asking for every detail already provided to the voice assist system, or the feedback provided about technical issues or product...

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Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

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