Chris Arnold

4 Insights From Fortune 500 CXOs on AI

Recently, I met with a group of senior Fortune 500 folks (virtual of course) from Chief Experience Officers through to Directors of Contact Center Operations to discuss what they wanted from artificial intelligence in the coming year. Four key insights arose from the CXOs...

Transcription: The Hidden Weapon To Accelerate Transformational Change

Artificial intelligence is now making real-time transcription and speech analytics investments in contact centers meaningful because it allows customer experience (CX) operations to make radical improvements. Imagine capturing 100% of every customer interaction, whether voice or digital. Imagine having objective, real-time insight into...

When Artificial Intelligence is Your Cost Savings and Employee Coach

With contact centers globally adjusted to the new normal, there are a number of artificial intelligence levers they can pull to deliver increased levels of customer satisfaction and major cost savings that aren't constrained by the limited capabilities of today's chatbots., Agents remain a...

New Posts

CustomerThink