Chris Arnold
Chris Arnold
Chris is Vice President of contact center strategy at artificial intelligence firm ASAPP that is automating and augmenting human workflows. Chris was formerly Verizon’s Global Director responsible for modernizing and orchestrating technology for 50,000 contact center agents operating in voice, chat, messaging, and social media engagement functions.
Do you Know Your Return on Investment from CX Transcription?
It’s All About the Data: How Automatically Transcribing Your Conversations Multiplies Your CX Strategy Most CX organizations have invested millions of dollars in transcription but...
How the World’s Leading Brands are Finally Winning with Digital and Artificial Intelligence
If we’re honest, digital capabilities in both sales and service channels have fallen short of their potential over the last two decades. The world’s...
Do We Really Have a Voice of The Customer Program Without AI?
Voice of the Customer (VoC) has been a nut our industry has tried to crack with varying degrees of success. Despite difficulties in uncovering...
4 Insights From Fortune 500 CXOs on AI
Recently, I met with a group of senior Fortune 500 folks (virtual of course) from Chief Experience Officers through to Directors of Contact Center...
Transcription: The Hidden Weapon To Accelerate Transformational Change
Artificial intelligence is now making real-time transcription and speech analytics investments in contact centers meaningful because it allows customer experience (CX) operations to make...
When Artificial Intelligence is Your Cost Savings and Employee Coach
With contact centers globally adjusted to the new normal, there are a number of artificial intelligence levers they can pull to deliver increased levels...