Chip Kahn
Chip Kahn
Chip Kahn grew up in Maine, and attended Colorado State University, where he received a Bachelor's Degree in Engineering. A serial entrepreneur, he has founded several successful companies. His current mission as CEO of Boomtown Network Inc. is to transform the way enterprises deliver customer experiences. He lives in Tiburon, California, with his wife and stepchildren.
Customer Service Metrics Are Ruining Customer Experiences
To meet high customer expectations, enterprises have become increasingly reliant on metrics to tell them how they’re performing. Unfortunately, legacy metrics orient people, business processes,…