Chip Bell

Comic Relief: Time for Random Acts of Service

"I made the joyous discovery that ten minutes of genuine belly laughter had an anesthetic effect and would give me at least two hours of pain-free sleep," wrote Norm Cousins in his best-selling book, The Anatomy of an Illness. Comic relief, concluded Cousins,...

Where’s Buster?

Every small town in America had a Buster. Buster Seecoy sold Grit newspapers on Main Street and knew the birthday of everyone in town. He worked part-time as a stocker at Moore's Feed Store, the watering hole for the agricultural community. ...

Surveillance: There Are Simple Ways to Find Out What Customers Think

Co-author: John Patterson, president of Atlanta-based Progressive Insights, Inc. "You can pretend to care, but you cannot pretend to be there," wrote Texas Bix Bender in his book, Don't Squat With Yer Spurs On! (Peregrine Smith Books, 2000). It sums up the power of...

New Posts