Chip Bell
Chip Bell
Chip R. Bell is the founder of the Chip Bell Group (chipbell.com) and a renowned keynote speaker and customer loyalty consultant. Dr. Bell has authored several best-selling books including The 9 1/2 Principles of Innovative Service and, with John Patterson, Take Their Breath Away. His newest book, Sprinkles: Creating Awesome Experiences Through Innovative Service, will be released in February.
Comic Relief: Time for Random Acts of Service
"I made the joyous discovery that ten minutes of genuine belly laughter had an anesthetic effect and would give me at least two hours...
Where’s Buster?
Every small town in America had a Buster. Buster Seecoy sold Grit newspapers on Main Street and knew the birthday of everyone in...
Surveillance: There Are Simple Ways to Find Out What Customers Think
Co-author: John Patterson, president of Atlanta-based Progressive Insights, Inc. "You can pretend to care, but you cannot pretend to be there," wrote Texas Bix...