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Chip Bell

Chip Bell
Chip R. Bell is the founder of the Chip Bell Group (chipbell.com) and a renowned keynote speaker and customer loyalty consultant. Dr. Bell has authored several best-selling books including The 9 1/2 Principles of Innovative Service and, with John Patterson, Take Their Breath Away. His newest book, Sprinkles: Creating Awesome Experiences Through Innovative Service, will be released in February.

Freestyle Service

It made business headlines this summer. The most popular brand in the world focused on the experience, not just their long-famous product. ...

Adding Elegance to the Experience

We checked in to the Lake Lure Inn. Build in 1927, the antique North Carolina hotel served as command central for the making...

Innovative Experiences: The Cure for Bored Customers

Bob Thompson interviews Chip Bell about a new book he co-authored (with John Patterson) entitled "Take Their Breath Away: How Imaginative Service Creates...

Branding: How Remarkable Customer Service Can Turn Trust into Devotion

The branding of cattle began in this country because cattle shared open grazing range throughout the West. Barbed wire fence would later alter the...

Elegantly Adaptive Service

Early one morning I was in my side yard and walked up on a huge elaborate spider web complete with its designer-tenant. As...

The Touch of Remarkable Service

Customers are favorably attracted to organizations when they get an emotional connection from employees. This means heart-touching encounters filled with spirit, caring and a...

The Nobility of Service

"You make me want to be a better man." These were the most quoted lines in the hit movie "As Good As It...

Crafting Happy Processes

The Native Americans believed every creation had a soul. A tree possessed a spirit in the same way as a horse, bird...

Incenting Imaginative Service

The service tech at an auto dealership programs in new car customers' radio stations from their trade-in and lets them discover it. A...

The Service Leader as Purple Maker

He was a terminally ill ten-year-old boy, but he had a Steinway smile and an invitational attitude. His malady had left him completely...

What Great Service Leaders Actually Do

It all started with an exercise at an executive retreat. We had been queried by participants throughout the session to reveal what "walking...

Forget Customer Feedback!

Ever had a maitre'd, waiter or waitress saunter up to your table and ask the ubiquitous "How's everything?" and even though you were unimpressed...

New Old Timey Customer Service

Whatever happened to Lee Roy Clark? Mr. Clark was the grocer in my South Georgia home town. He was my introduction to what...

Take Out the Papers and the Trash

"Take out the papers and the trash" were the opening lines of a song by the Coasters that spent weeks in 1958 as the...

How to Remove a Spirit Leech

One of the hazards of fishing swampy rivers is the risk of getting a leech. Unlike many parasites, you cannot feel a leech...

Unconditional Service

Ramen is a traditional Japanese noodle dish that, well prepared, is a highly desired delicacy. That's the back story for the new movie,...

Simply the Best

"Good morning! Welcome to our USA Today route. Now, if I should go completely brain dead and miss you, please don't hesitate...

Great Service as a Pain Remover

A very gloomy Wall Street Journal on a very long flight left me with a very bad headache. And, I never get headaches!...

Let Service Be Your Nature

The economic recovery is on its way according to the animals around my house. And, they seem to be trying to let me...

Be a Service Warrior

Warrior lessons started as soon as I exited the Army helicopter that had flown me to a remote part of Viet Nam. I...

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