Chip Bell
Chip R. Bell is the founder of the Chip Bell Group (chipbell.com) and a renowned keynote speaker and customer loyalty consultant. Dr. Bell has authored several best-selling books including The 9 1/2 Principles of Innovative Service and, with John Patterson, Take Their Breath Away. His newest book, Sprinkles: Creating Awesome Experiences Through Innovative Service, will be released in February.
Circuses do it; spectator sports do it; and, any good family reunion will do it as well. You leave with a souvenir reminding...
Shwetha loves HP! No, that’s not a carving on a school ground tree nor is it a Krylon spray painting on a water...
Warrior lessons started as soon as I exited the Army combat helicopter that had flown me to a remote part of Viet Nam. ...
In the early 1950’s Betty Crocker was on a roll. The company’s twenty-year successful run of Bisquick (“90 seconds from package to oven”)...
A good friend once told me that using quantitative metrics to assess a qualitative experience was a bit like trying to drive a nail...
My love affair with service aesthetics started when working with a large aerospace company trying to win a humongous government contract to build a...
When I was ten years old, I did a very naughty thing on Easter. I secretly watched my parents hide the eggs. ...
A large brokerage company added a twist to their toll-free telephone queue—“…punch 8 if you’d like to hear a duck quack!” Word of...
Watching a skilled magician is an exercise in awe. Try as we might to see through the sleight of hand, we come away...
We checked into the ranger’s store to get our permit for a camp site. It was in the midst of a lush, forest...especially...
B.F. Skinner was the renowned Harvard professor who did research on motivation that you likely studied in psychology 101. His research focus was...
I have a new handyman. And, Mike is terrific. It all started with a simple chore—power washing a sidewalk and applying a...
All species of chimpanzees engage in the tradition of grooming. It is a social activity that lowers tension and builds bonds among group...
My business partner and I were conducting a customer service workshop for the amazing housekeeping staff of the Jacob Javits Convention Center in New...
Customers sometimes have a single encounter with an organization and then elect to go elsewhere. The customer's "I'll never go back" decision could...
Several years ago I keynoted a conference held in Cardiff, England for the largest phone company in the U.K. The other keynoter...
Holiday turkey is not the same without dressing! And, no chef, cook or wanna-be would make dressing without sage. It is a...
January is the number one dieting month of the year! Those holiday parties and giant, pull-out-all-the stops meals can add unwanted pounds and...
When kids plead their parents for a new puppy it generally comes with plans and promises to take great care of it. "I...
Your mama told you: "A first impression is a lasting impression...and, you don't get a second chance to make a good first impression."...