Colson Hillier
Recession Ready: Keys to Delivering Sustainable CX in an Uncertain Market
The customer-centric movement that defined transformative business models over the past decade shows no signs of stopping. Even in a tough economy, most brands remain committed to improving the customer experience (CX) and emphasizing retention. Nevertheless, it would be foolish to think that changes...
Does CX Really Matter in the Metaverse?
The Metaverse—the next evolution of the web and social media platforms—is poised to dominate the way the world interacts. There is transformational potential to change how people communicate, connect and engage with media, brands and each other, akin to the impact of the smartphone....
Overcoming Holiday’s Biggest CX Challenges
The holidays are normally a crazed time of year, particularly in the world of retail. While brands know to stock shelves, hire extra staff and ramp up marketing campaigns, preparing for the holiday rush can still be overwhelming. This year, addressing the already daunting...