Cheryl Hanna
Cheryl Hanna
Service Untitled
Cheryl Hanna is a successful real estate sales person in Florida and has used her customer service knowledge and experience to set her apart and gain a competitive edge in a very difficult market. Cheryl has been writing professionally since 1999 and writes for several blogs and online publications
Social listening’ can help businesses become more effective
The buzz phrase "social listening," also known as social media monitoring, can help organizations and businesses be more effective and build stronger brand relationships....
Is customer service more about loyalty or preventing frustration?
So here we are in the midst of football season, and wherever I sit to watch a game, invariably the question comes up as...
Mayday! Customer service guaranteed to rescue users in times of need
Amazon is stepping up the customer service game for users of the new Kindle Fire HDX. For those of us who might be a...
How not to act when customer service fails miserably
This week was a drama-filled example of a customer "gone wild" when an incredibly frustrated customer service recording from Reddit was made public on...
More to customer loyalty than just having a great product
Most of us take great pride in the excellent products or services we provide, but let's face it – there are many great organizations...
Memorable experiences make for “WOW” customer service
Perhaps the best of the best try to make every experience memorable by paying special attention to details. One recent experience at the Ritz...
Recruiting talented employees to enhance customer service
Happy employees make for motivated people who want to deliver the best customer service they can to assist consumers and clients. These are the...
In the fiercely, competitive struggle of fashion and service, Burberry does it well
What keeps a company in business in today's competitive retail market? For the luxury brands, buyers insist on the quality of merchandise accompanied...
Personalize your customer service
Everyone wants to be treated as an individual with their own specific needs catered to; in the perfect world that's the epitome of "wow"...
How credit card companies offer different levels of customer service
Credit cards are an important way of life for most Americans. According to CreditCards.com, the average consumer has nearly $16,000 in credit card debt,...
Customer service principles learned from a dentist
Not many of us look forward to visiting the dentist, but it bears witness that those who ignore their teeth, eventually their teeth go...
A practical approach to dealing with customer service frustrations
No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from...
Consumer Reports says Apple does customer service better
The ultimate success of a company is predicated on exceptional customer service experiences. For post-sales service, Consumer Reports ranked Apple Customer Service ahead of...
WOW’ customer service has to be reliable and consistent
Once again it's Spring when our fancy changes to thoughts of love and the beautiful outdoors. We picture the lush green lawns, the colorful...
Book Review: The Customer Service Survival Kit
The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has...
Avoid costly mistakes by creating a better call center for customers
Call centers can range from one or two people in a small office to thousands of customer service representatives in huge office complexes, but...
Walmart’s dismal customer service scores drive customers away
Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the "worst customer service in America." The...
What happened to customer service at Sears?
The entire history of Sears is way beyond the scope of today's blog post, but a short summary of Sears has its roots dating...
BMW modeling customer service innovations after Apple
Buying a new car is a baffling and expensive experience for everyone; options have become so technical making it extremely difficult for car buyers...
Can personal customer service survive in a digital world?
The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of...