Cheryl Gregory

A Call For Leaders: Bring Creativity Back To Your Culture!

Stuck In Their Ways If your organisation feels downright stuck in its ways, and whatever you try to change, when any creative thoughts or ideas are stifled, what do you do? Imagine you’ve been asked to take over the leadership of a struggling team.  Within…

Why Is There The Need For Emotional Intelligence In Our Businesses Today?

Emotional intelligence (EI) refers to the ability to perceive, control and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened, while others claim it is an inborn characteristic. "Emotional intelligence is the key to both personal and professional success" We...

How To Pull Off An Improbable Idea With Your Customer Experience

I read a fascinating article by Dan Solomon, a regular contributor to FastCoCreate.com. He comments on an interview with Sleepy Hollow creator and executive producer Roberto Orci and how Orci managed to turn it into one of this season's best new shows. This is an interesting...

Hairy Monsters, Super Freaks?

A department store in New York City at the East Houston Street location of American Apparel, notorious for turning heads has done it again! This controversial retailer is well known for getting its customers talking. This time, adorning the store window mannequins with; guess what?...

Why Trust Is So Important As A Leader

Trust is the unquestioned belief that the other person has your best interests at heart. So why does it take so much effort to get employees and other stakeholders to accept that that their leadership actually has their best interests in mind and that...

How easyJet Passengers Are Facing A ‘Bonk’ In Their Customer Experience

Firstly, I will explain for those unfamiliar to biking terms that 'Bonk' is cycling's classic term for hitting a brick wall. My eldest son is into Mountain Biking in a 'big' way. Not only does he ride downhill extensively in Europe, but he has his...

Managers Are Just Not Creative Enough – True or False?

On a personal level I am from a design background and so use my creative skills to design and develop various business initiatives. However, I find that there are very few people in the business world that can tap into their creative talent and...

Don’t Be Boring, Dull And Lifeless! Put On Those Pink Gloves And Start To...

With the explosion of business reality shows like Dragons Den, The Apprentice, Natural Born Sellers, The Restaurant, the list goes on, we are increasingly using clichéd phrases and Metaphors in our workplace to the extent that they can become rather irritating and to be...

Does Your Customer Experience Have an Uplift or Is It All Downhill?

My eldest son, Scout is a serious mountain biker and spends all his spare time riding various mountain biking trails around the United Kingdom and Europe. His forte is the steep downhill style of riding rather than the easy going cross-country tracks. A pivotal service...

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