Charles Smith is a cloud computing consultant and he loves to write blog regarding cloud based applications or cloud based technology. He is a voracious reader and an enthusiast writer. He is a publishing author on web and has his writing published in many reputed tech blogs. When he is not busy consulting; he loves driving, cooking, and adventure sports.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.