Chaman Maharaj

My CCXP Journey

(image credit : CXPA approved) Customer Experience is an exciting and disruptive profession that is bashing down the very same barriers that the corporate world has self-embedded into its fabric for decades. Demolishing siloes, creating a customer-centric culture, and managing that transformation from old to...

Grow brand loyalty, organically

Customer experience ecosystems are complex and multifaceted, with multiple moving mechanisms across many organisational silos - each with their own set of values, beliefs and key performance indicators. Carefully curated customer experience initiatives synchronise and steer these cross-functional team efforts towards a specific business...

Create memories that tell your brand story

Customer Experience has been a buzz word amongst C-Level executives for some time now and for good reason too. In fact, the term has extended its reach beyond the boardroom and is used just as frequently by tactical and operational teams alike, but what...

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