Chaman Maharaj
Chaman Maharaj is the Founder and Director at Being Human, a human-centered Customer Experience advisory in South Africa - a global thought leader on Customer Experience, a Customer Experience Specialist (CXS)™, Certified Customer Experience Professional (CCXP)™, author, blogger, and contributor on cxpa.org, customerthink.com, mycustomer.com, and cxm.co.uk, and volunteer at AFRICANISM | CX.
(image credit : CXPA approved) Customer Experience is an exciting and disruptive profession that is bashing down the very same barriers that the corporate world...
Customer experience ecosystems are complex and multifaceted, with multiple moving mechanisms across many organisational silos - each with their own set of values, beliefs...
Customer Experience has been a buzz word amongst C-Level executives for some time now and for good reason too. In fact, the term has...