Chad Crook

Building and Maintaining Strong Customer Relationships Remotely – Part 2

In my previous post we talked about strategies that can help build strong customer relationships in the virtual world. Building relationships takes effort and focus to bind people together and when there is a focus, it becomes a priority to maintain it. Nurturing a...

Building and Maintaining Strong Customer Relationships Remotely – Part 1

The COVID-19 pandemic has grounded most business travel, cutting short in-person meetings, events and other activities through which customer relationships traditionally take shape. It has forced companies to manage relationships remotely, changing the way everyone operates. Working hours have grown longer, screen times have...

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