Carolyn Hall is a Product Marketing Manager with Confirmit. Primary focus on creating marketing and PR materials that focus on the business value of technology. Articles published in a number of marketing and customer-focused publications, and experience of hosting round table session with senior marketing executives.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.