With over 10 years of marketing and communication design experience, Caroline is passionate about helping businesses solve problems by expressing what they have to offer to customers. Her strong problem-solving skills and eye for design can help clients transmit complex information clearly, concisely, and in a visually engaging way. Relentlessly curious, she's inspired by experimentation and always looks for better ways to serve her clients.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.