Carlos Meza

The Top 3 Lessons Businesses Can Learn from Pixar-Style Storytelling to Keep Audiences Engaged

Carlos Meza -
How Aligning Your Customer to the Hero’s Journey Will Create Content That Results in Happy Endings For centuries, storytellers the world over have used fictional tales not only to entertain, but to teach. From Aesop’s moral-laden fables to the themes of tolerance, friendship, and fate...

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Contact Center Planning 2023 -- Make 2023 your contact center's best year yet!
Looking for new ways to attract and retain agents? Want to streamline your tech in the year ahead? Plan smarter with the ultimate guide to contact center management and tech trends at your fingertips. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives are "winning" – able to clearly show business value. Explore how Customer Success can be used as a North Star to create value for your customers and improve the return on your CX efforts.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

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