Carlos Carvalho

5 Cornerstones of Effective Bot Customer Service

A well-built bot conversational structure can yield numerous benefits, including helping field more customer service requests, alleviating the strain on customer service representatives, and ultimately increasing customer satisfaction and enhancing the customer experience. Strong bot dialogue capabilities are essential for success, and the key...

3 Mistakes to Avoid in Bot Conversational Design

While automated customer service is by no means a new tool, companies still struggle to unlock its full potential to offer efficient and personalized customer experience (CX). The key to unlocking this potential lies in knowing how to leverage conversational techniques to maintain a...

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