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Carlos Carvalho

Carlos Carvalho
Carlos Carvalho is a Senior Consultant at Junokai, a German CX consultancy recently acquired by Majorel. With his in-depth knowledge of agile (customer) service design, digitalization and strengthening customer service integration, Carlos has held several executive positions leading European customer service organizations.

5 Cornerstones of Effective Bot Customer Service

A well-built bot conversational structure can yield numerous benefits, including helping field more customer service requests, alleviating the strain on customer service representatives, and...

3 Mistakes to Avoid in Bot Conversational Design

While automated customer service is by no means a new tool, companies still struggle to unlock its full potential to offer efficient and personalized...

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