Carlos Carvalho
Carlos Carvalho is a Senior Consultant at Junokai, a German CX consultancy recently acquired by Majorel. With his in-depth knowledge of agile (customer) service design, digitalization and strengthening customer service integration, Carlos has held several executive positions leading European customer service organizations.
A well-built bot conversational structure can yield numerous benefits, including helping field more customer service requests, alleviating the strain on customer service representatives, and...
While automated customer service is by no means a new tool, companies still struggle to unlock its full potential to offer efficient and personalized...