Caren Burns
Caren Burns
Caren Burns is Senior Director, CX Consulting at Concentrix. She specializes in helping businesses optimize self-service channels and customer interactions to deliver the best possible customer experience (CX). Caren has over 17 years of CX consulting experience. She is certified in organizational change management, and trained in Six Sigma and PMI methodologies.
Your IVR Is Still a CX Rock Star … Don’t Ignore It
Nearly all customer experience leaders are chasing the same thing: Digital enablement. Service channels like .COM, m.COM and apps offer a multitude of...