Brennan Wilkie | CustomerThink

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Brennan Wilkie

InMoment

Brennan Wilkie is the Senior Vice President, Customer Experience Strategy & Country Manager - Canada at InMoment.

Emotion and Customer Experience: Connecting Feeling With Your Bottom Line

Brennan Wilkie - May 7, 2017

Customer experience (CX) is the new normal for today’s brands. Whereas purchase used to be many companies’...

New Posts

Chatbots aren’t the answer to your customer service problems

Juan Jaysingh - April 23, 2024

How Much Time Does Your CX Team Spend Reading T&Cs On Each Customer Call?

Dianne McCoubrey - April 23, 2024

How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology

Dhaval Sarvaiya - April 23, 2024

Navigating Data Obstacles to Shift From Gossip to Genuine Customer Trust

Kathryn Murphy - April 23, 2024

Bridging the Gap Between Marketing and Customer Experience

Annette Franz - April 23, 2024

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