John Burton

Automate your contact center without becoming “robotic”

Architect, Frank Lloyd Wright, once quipped about technological innovation that, “if it keeps up, man will atrophy all his limbs but the push-button finger.” And Wright wasn’t wrong. Like many other information workers, I spend my days punching buttons on my computer keyboard – most...

Don’t Be Nostalgic. Migrate Your Old Legacy On-Premise Contact Center to the Cloud

I’m an aging hipster with an extensive vinyl record collection. Recently, I read with interest a news article proclaiming that, “Vinyl Is Poised to Outsell CDs For the First Time Since 1986,” which admittedly made me smile. However, while technically accurate, the headline is...

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