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Bill Horvath

Bill Horvath
Bill is a Scrum Master at MaritzCX, which is a bit like being a coach for software developers. He has his M.A. in Industrial/Organizational Psychology from the University of Akron, and has decades of professional experience in programming, technology, entrepreneurship, and management consulting. In his spare time, he enjoys making art and coaching youth soccer.

4 Things That Predict Customer Sentiment After Online Interactions with Brands

This article originally appeared on CX Café. It’s no secret that customers are flocking to social media in droves to express their delight and disdain...

Thirty Drivers of Value Perceptions, or Why Customers Love Your Company

Customers love a company because they perceive value in their interactions with its people, products, and services. As customer experience (CX) professionals, we usually...

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