Bill Horvath
Bill is a Scrum Master at MaritzCX, which is a bit like being a coach for software developers. He has his M.A. in Industrial/Organizational Psychology from the University of Akron, and has decades of professional experience in programming, technology, entrepreneurship, and management consulting. In his spare time, he enjoys making art and coaching youth soccer.
This article originally appeared on CX Café. It’s no secret that customers are flocking to social media in droves to express their delight and disdain...
Customers love a company because they perceive value in their interactions with its people, products, and services. As customer experience (CX) professionals, we usually...