Bill Hogg
Bill Hogg
Bill Hogg works with senior leaders to inspire and develop high performance, customer-focused teams that deliver exceptional customer service, higher productivity and improved profits. Sought after internationally as a speaker and consultant, Bill is recognized as the Performance Excelerator because of his uncanny ability to create profound change and deliver extraordinary results with the most demanding organizations.
Are You Doing The Right Thing, Just Because It’s Right?
Recently I had to replace my 2 rear snow tires in my front wheel drive car. Shortly after, I noticed that the front end...
Are You Leaving Opportunity on the Table?
Recently had lunch with a client — we agreed to meet at restaurant near their office at noon. I arrived 15 minutes early due to...
Are You Blocking Out The Noise?
January 15, 2009 marks the date of one of the most famous disaster aversions in history. US Air Flight 1549 made an emergency landing...
Stop Emailing and Pick up the Phone
Recently I was working with a client and was reminded just how destructive email can be when used incorrectly. Like many companies, their standard form...
10 Characteristics of Transformational Leaders
This is the second in our series of articles that looks at leadership capacity and its impact on organizational growth. The full series will...
Do You Encourage Disagreement?
When discussing leadership, we often hear words like teamwork and collaboration. People tend to shy away from words like conflict and disagreement. But are...
7 Must Have Transformational Leadership Qualities
Today, more than ever, we need courageous leaders who empower others to reach heights they never thought possible. We need our leaders to expand...
What Values Are You Communicating?
Recently I executed an employee engagement survey across a client organization. When I compared the senior executive team with the blended front-line results I...
Is Your Leadership Limiting Your Organizations Ability to Grow?
This is the first in our series of articles that looks at leadership capacity and its impact on organizational growth and transformation. The full...
Are You Really Incubating Fresh Ideas and Thinking?
Are you finding that you are not hearing the fresh ideas and new thinking in your organization that you would like. Are you often...
5 Ways Managers Should Support Their Employees
It's essential that staff receive support or they can't do their job properly. Support isn't limited to merely work-related aspects of the job but...
Best Practices Are Not Always Best Practice
Best Practices. Another great business term we all know and love. We love to throw out in meetings because it sounds good and rarely...
4 Tips to Turn Satisfied Customers into Loyal Customers
This is our final article in the series of six articles dealing with different aspects of excellent customer service and how it leads to...
Are You Facing a Scarcity of Decision-making?
How often have you attended a meeting — or worse, a number of meetings — without any concrete decisions being made or action steps...
5 Steps to Turn a Negative into a Positive Customer Experience
This is the fifth in a series of six articles that looks at different aspects of excellent customer service and how it leads to...
Seek Out the Negative but Listen for the Positive
Have you ever worked with someone who seemed to have a negative viewpoint about everything? Of course you have, we all have. They find negative...
4 Quick Tips to Increase Team Performance
You have just established a new team. Maybe a small work group, or possibly you have moved to a new department in a leadership...
6 Valuable Customer Service Training Tips
There are many different aspects of work as a customer service representative, regardless of whether it's face-to-face or on the telephone. Understanding some of...
What Message are You Sending Your Customers
Recently my wife and I made a real estate investment and in the course of that transaction we were exposed to 2 banks we...
3 Reasons Why Customer Service Should Exceed Expectations
This is the fourth in a series of six articles that looks at different aspects of excellent customer service and how it leads to...