Bill Hogg

Moments of Truth: Critical Moments that Allow for Transformation

This is the fourth article in our leadership consulting series of articles that looks at creating transformative change in your organization. The full series will be available for download as a white paper once it is completed. In our last article, we discussed How to...

How Strong Performance Can Mask Issues in the Future

In my experience as a leadership consultant, I have had the privilege to work with a wide variety of organizations of all sizes and from different industries. However, one thing I have observed that has gotten many organizations in trouble and has caused issues...

Is Customer Service a Right Brain or Left Brain Function?

Often when speaking about delivering exceptional customer experiences, I, like most speakers, tell stories. Often our signature story is about some remarkable customer experience where someone has gone above and beyond to create a memorable experience and everyone is left feeling like that is...

Leaders Need to Change First Before Organizations Change

This is the second article in our leadership consulting series of articles that looks at creating transformative change in your organization. The full series will be available for download as a white paper once it is completed. In our last article, we discussed Transformative Leadership...

Is Your Customer Focused Language Important?

You are damn right it is. Language has the ability to offend or create an unexpected impression. For example, did I offend someone with my use of damn versus darn. I had the occasion to call a hotel to book a meeting room and accommodation...

How to Get Your Team to Buy into Organizational Change

In my experience as a leadership expert and consultant, change is never easy. It is not easy for leaders, managers, or employees. Change poses a threat for most people, especially when it comes to their career or position within their organization. Even if change is...

Leadership Consulting Series | Transformative Leadership and Change Realization

Home » Articles, Blog, Culture, Employee Engagement, Featured, High Performance Culture, Leadership Leadership Consulting Series | Transformative Leadership and Change Realization 22 January 2014 No Comment This is the first in our leadership consulting series of articles that looks at creating transformative change in your…

Leadership Skills Your Organization Needs to Develop

Consistently developing leadership capacity within your organization needs to be a prime objective. Failure to develop leaders internally will hurt your organization's ability to be successful in both the short term and the long term. When people grow internally they need to be prepared...

Is Kindness Hindering Your Leadership Development?

Great leaders are always looking to improve, but getting feedback that can really make a difference in your personal growth can often be a challenge. Colleagues are often uncomfortable providing feedback they perceive as being unkind or critical (vs. constructive), preferring instead to sugar...

Five Actions You Can Implement Today to Build a High Performance Work Environment

This is the sixth and final article in our series that looks at Building a High Performance Work Environment. The full series is available to subscribers for download as a white paper at www.BillHogg.ca. In the previous article we discussed the seven steps for creating...

How Transformational Leaders Make Organizational Change Stick

Change is an inevitable process that every organization must face and successfully manage if they want to remain competitive and grow. Since most people are naturally resistance to change of any kind, it is a leader's ability to effectively frame change will make a significant...

Seven Steps for Creating Behaviour and Performance Expectations that Drive Employee Engagement

This is the fifth in our series of articles that looks at Building a High Performance Work Environment. The full series will be available for download as a white paper once it is completed. In the previous article we discussed the four core areas of...

Creating a Customer Experience that Drives Results

Creating a great experience for your customers is more than just providing good customer service — everyone provides good customer service. It is the companies that create memorable experiences that will differentiate from competitors and drive results. Successful companies create desirable customer experiences by focusing...

Sometimes Truth is Stranger than Fiction

Recently a friend shared a real customer service experience with me. She graciously allowed me to share the email communication verbatim with you. Other than the actual company name, the names have been changed to protect the innocent (and the guilty) A= Customer X= first…

Does Your Left Hand Know Your Right Hand

Recently I had the misfortune of having one of my credit cards compromised and this necessitated updating all my pre-authorized credit card payments — one of which was my Bell Canada phone bill. I dutifully updated the online account on July 4 — 10 days...

Four Core Areas of Leadership Focus in High Performance Environments

This is the fourth article in our series of articles that looks at Building a High Performance Work Environment. The full series will be available for download as a white paper once it is completed. In our last article, we discussed three critical elements for...

Core Elements of Employee Engagement

Employee engagement plays a significant role in the success of your organization. The more engaged your team is in the day to day operations and long term goals of your company the better chance you will achieve your objectives year after year. But, the reality...

Three Critical Elements for Finding the Right People to Work in High Performance Environments

This is the third article in our series of articles that looks at Building a High Performance Work Environment. The full series will be available for download as a white paper once it is completed. In our last article, we discussed three ways to support...

How to Build Your Organizational Culture Based on Trust and Collaboration

Without trust in your organization, what do you have? Trust is perhaps the most important element that needs to be present within the culture of your organization. Knowing that you can trust and rely on others on your team significantly changes how a person operates...

Three Ways to Support People in High Performance Environments

This is the second article in our series of articles that looks at Building a High Performance Work Environment. The full series will be available for download as a white paper once it is completed. In our last article, we discussed four leadership behaviors that...

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