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Bill Staikos

Bill Staikos
Bill is SVP, Evangelist & Head of Community Engagement at Medallia. Bill is a globally-recognized experience leader with +20 years of proven expertise envisioning and executing holistic, customer-led strategies. Prior to Medallia, Bill held executive-level roles at Freddie Mac, JPMorgan Chase & Co, Credit Suisse, and American Express. Bill also hosts an award-winning podcast, Be Customer Led, with listeners in nearly 100 countries.

Evolving Consumer Needs Are Driving Changes to Customer Experience in FinServ

Consumers continue to push for improved digital delivery from their financial services providers. These organizations are more than willing to make accommodations given the...

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