Bill Quiseng
Bill Quiseng is an award-winning hospitality leader and recognized customer service expert. He speaks and writes on customer experience, employee engagement, and leadership. Bill has over thirty years of luxury resort/club management experience. Bill served as general manager of The Inn at Bay Harbor - A Renaissance Golf Resort, MI. Under his administration, The Inn at Bay Harbor was recognized as one of the World's Best Hotels by Travel+Leisure Magazine.
Source: Adobe Stock When first confronted with this pandemic we moved quickly to identify the high risks for our employees and our customers and then...
Source: Adobe Stock Social media is bad for customer service. Whether ranting or raving, customers are telling stories online about businesses whether those businesses are...
Source: Adobe Stock Facemasks, door signs, floor decals, partitions, and hand sanitizers won’t keep your customers. Such safety protocols in response to the pandemic are...
I originally wrote this post for Sold Magazine. I’ve made some revisions to the published version. “How long employees stay at a company, and how productive...
A while ago I had blogged about using the CASE Method to improve your company's customer experience. CASE stands for "Copy and Steal...
If you have ever heard me speak about customer service, you know that I believe you should CASE (Copy and Steal (or save) Everything)...
Often after one of my presentations, an attendee will approach me to tell me of a terrible customer experience with one of the big...
We are Ladies and Gentlemen serving Ladies and Gentlemen. Ritz-Carlton Motto We recently decided to visit a golf resort here in North Michigan. It touted…
The reputation of a thousand years may be determined by the conduct of one hour. Japanese proverb. According to a study conducted by the Rockefeller...