Ben Noble
Ben Noble is a Five9 futurist and thought leader. He specializes in contact center technology and has a deep understanding of inside sales and customer service markets. Topics of interest include: AI, IoT, CRM, SaaS, PaaS, UCaaS, cyber security, cloud technology and CX.
A few years ago, I moved to California from North Carolina. Anybody who’s made a cross-country move can tell you, you give up a...
Salesforce is a diverse platform with capabilities well-poised to transform business. One of the main attributes of the cloud-based CRM is its ability to...
Earlier this month, Congress reintroduced a bill that could deter certain companies from sending call center jobs over seas. The United States Call Center...
Dan Noble, my father, was 27 years old when he was medically discharged from the Army. Years of physical training, running with a 50lb...
According to Fortune Magazine, about 10 million more Americans shopped online than in stores over Black Friday Weekend. The trend of ecommerce eclipsing brick-and-mortar...
I’m a millennial. This isn’t a confession, just a fact. And as a millennial, I enjoy an insider perspective. Every year, for the past...
Modern call centers need much more than phones. Today, customers interact with companies in complicated and dynamic ways. Email, chat and a variety of...
The customer/company relationship is just that, a relationship. It’s one that is difficult to maintain and carries high expectations. On one hand, customers want...
The following post is an excerpt from Jonathan Gale’s Keynote at this year’s conference Connect 2016. Click here for more information on next year’s...
We all have our limits. Work takes a toll on us physically and mentally, and if pushed too far, we inevitably burnout. Even in...