Mitch is a CX consultant, blogger, and co-founder of the CXM software platform The Experience Manager.Over the years he's worked everywhere from the "front office" to the "head office" which has provided him with a unique view for creating CX strategies, customer centric cultures, and operationalizing unforgettable experiences for businesses big and small.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.