Bob Daly is President of the customer-centricity and CX software consultancy, duSentio, where he specializes in combining CX-focused strategies with best-in-class enterprise software. To transform CX, he leads clients on the journey to build stronger, customer-focused cultures while empowering front-line staff to hear, track and respond to the customer voice.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.