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Ayesha Borker

Ayesha Borker
I have spent a decade in the contact center industry helping businesses transform their customer service strategies. I have a diverse background helping customers across several industries in two different geographies- APAC and North America. My expertise lie in automation and cloud transformation. P.S: All views expressed are solely my own.

The App-olution: How apps have evolved over the years and where we see them going

A lot has happened since the last time people were excited to do simple math on calculators on their phones. We now keep track...

Conversational systems are the future and there is no running away from this dialogue

Recently, I stumbled upon a very interesting video by one of my favorite music composers -Hans Zimmer. It was an introductory clipping of his...

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