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Augie Ray

Augie Ray
Augie Ray is a Sr. Director Analyst at Gartner specializing in Customer Experience. He publishes research and advises clients on CX best practices with an emphasis on VoC, persona development, customer journey mapping, CX metrics and program management. Prior to joining Gartner, Augie worked as a Director of Customer Experience Action at American Express, Executive Director of Community and Collaboration at USAA, and led an experiential marketing team at a mid-sized agency.

How Brands Can Drive More Powerful, Proactive and Innovative Customer Experiences

Customer experience (CX) has been a hot topic for years, with brands racing to execute CX programs that strengthen customer relationships and lift business...

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