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Ashley Unitt

Ashley Unitt
Ashley has over 20 years’ experience in developing advanced messaging software. He founded NewVoiceMedia to exploit the obvious benefits of putting an enterprise-class contact center in the cloud. Ashley leads the architecture and research teams, and heads up NVM Labs.

Contact Center Performance: Eight CX Predictions for 2019

Recent research by Salesforce provides an intriguing insight into the mindset of the modern shopper. In the second edition of its State of the...

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