Arvind Rongala

Transformational Leadership in the Times of DevOps

With enterprises embracing the DevOps approach to software development, the culture of collaboration is sweeping across organizations. As the focus is equally on operational and business efficiency, it is leadership commitment that can help to break down traditional workspace boundaries, entrenched processes and resistance...

Customer Experience Management – A Thin Line between Success and Failure

Customer experience management is considered to be the Holy Grail that every organization is seeking to improve upon. With complex demands and continuous changes, organizations are being pressured to come up with new strategies that can create more impact and generate maximum customer satisfaction....

Top 5 Challenges in Customer Data Management

For business enterprises to take advantage of the increasingly mobile and digitally perceptive customer base that anticipates personalized and dynamic customer experience, digital innovation is extremely necessary. One of the obvious requirements of business enterprises to support all the processes is ensuring that a...

10 Ways of Getting to know Your Customers Better

For business enterprises to be profitable they need to churn out products and services that their customers will like. Getting concrete insights into the minds of customers is extremely difficult. But it is possible to improve customer experience by leveraging information that is acquired...

10 Crucial Customer Service Statistics for Contact Centers

A good customer service is the most popular tool for customer-centric organizations. Much powerful than any promotional engagements, a great customer experience can go a long way in determining if the customers are going to shop again or simply switch to the competitors. Many...

6 Effective Performance Metrics for Contact Center Success

Great customer service means going out all the way to ensure that you and your customers are a happy lot. For businesses that would mean ensuring that a whole set of areas related to customer service are in top-notch condition. A contact center...

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