Adam Ramshaw has been helping companies to improve their Net Promoter® and Customer Feedback systems for more than 20 years. He is on a mission to stamp out ineffective processes and bad surveys.
In the customer feedback action journey there are several phases of evolution. It starts with simple data collection and ends with customer driven, company-wide,...
Photo Credit: Newtown grafitti Telstra, Australia's largest Telco, has been well known for it's roll-out of Net Promoter® over the past few years. Today...
"Your customer is your most powerful asset" according to Harvard Business School Professor Frances Frei. Yet, how many organisations actually manage and monitor their...
Almost everyone who has presented negative customer feedback to a senior management audience of has lived this scenario. The presentation starts well, everyone's happy...
If you're like most of the people who measure the Return on Investment of marketing campaigns or other business initiatives, you're probably focusing on...
Quite often our clients tell us that they would like things to be better between their Contact Centre and Marketing Departments, so stronger business...