I am passionate about empowering customers with the tools they need to meet their goals. I’ve spent the majority of my professional career at RightNow Technologies, Oracle, and now FICO pushing my clients to continually improve experiences through a human-centric approach. I'm continually fascinated with how applying analytics, predicting consumer behavior, and optimizing interactions with consumers based on that insight can create great outcomes.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.