Anna Hamilton
Anna Hamilton
I am passionate about empowering customers with the tools they need to meet their goals. I’ve spent the majority of my professional career at RightNow Technologies, Oracle, and now FICO pushing my clients to continually improve experiences through a human-centric approach. I'm continually fascinated with how applying analytics, predicting consumer behavior, and optimizing interactions with consumers based on that insight can create great outcomes.
Collections as Customer Service: How Focusing on Humans Can Lead to Better Results
How Financial Institutions Can Turn Debt Collections Into Win-Win Experiences It’s a sad truth that a large percentage of Americans are in some state of...
I Don’t Think those Words Mean What You Think They Mean – Redefining Customer Convenience in the Age of...
Ask any financial services executive what their top strategic priority is, and they will likely say something to the effect of “improving customer convenience”...