Anna Maria Schulz

Finding the right service strategy to provide effortless engagement to your customers

How to find the right customer service strategy in a complex and fast moving world where new channels arise while traditional channels don’t fade out yet, where customers become more self-assured and demanding and where technology and automation evolve quickly? Today’s consumers expect fast...

What makes a chatbot human-like and how can you build one?

Over the past years, a lot has happened on the technical side of chatbot development. Currently, easy-to-use chatbot platforms powered by AI revolutionize the way we build bots — the times that only technical people could develop a chatbot are over. Also, people without...

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