Anna Maria Schulz
Anna Maria Schulz
As online marketing and content professional, I am interested in the latest trends in customer service, social media management, chatbots, media monitoring, reputation management and data insights.I'm always looking for interesting content to write about.
Finding the right service strategy to provide effortless engagement to your customers
How to find the right customer service strategy in a complex and fast moving world where new channels arise while traditional channels don’t fade...
What makes a chatbot human-like and how can you build one?
Over the past years, a lot has happened on the technical side of chatbot development. Currently, easy-to-use chatbot platforms powered by AI revolutionize the...