Home Authors Posts by Angie Tay

Angie Tay

Angie Tay
Angie Tay is the group COO and EVP for Singapore, Thailand, China and Korea of TDCX. With over 20 years of experience in the contact center industries, her expertise spans operational leadership in achieving and exceeding outsourced business process performance metrics, managing clients’ relationships, and bringing the highest values to them. Under Angie’s guidance, TDCX Singapore has received multiple regional and international industry awards since 2005.

AI and CX – not such strange bedfellows

In the fast-paced digital age, customer experience (CX) stands as a cornerstone of business success. Organizations across industries are continually striving to provide seamless,...

Operational excellence: An underrated strategy for riding through economic uncertainty

We are just one quarter into 2023 and it is certainly shaping up to be a tough one. We have already seen disruption in...

New Posts