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Angela Crawford

Angela Crawford
Convergys
Angela Crawford has spent over eighteen years in contact center operations and marketing, focused on helping turn contact centers into profit centers and improving the overall customer experience. Currently she is a Director in Convergys' Customer Management business.

Treat Your Customers Like You Treat Your Friends to Improve Customer Loyalty and Sales

Angela Crawford -
Loyal friends are the best. But you can't take them for granted, or expect them to be loyal to you when you are not...

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